Delivery

•  How do i register?

  You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

•  Can I add more than one delivery address in an account??

  Yes, you can add multiple delivery addresses in your bigbasket account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders

•  When will I receive my order?

  

  Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situation
  

Warranty

• How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?
  

  If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

• How can I give feedback on the quality of customer service?
  

  Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with bigbasket. Do write to us contact mail in case of positive or negative feedback.
  

• Return & Refund
  

  We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills

  • Return Policy - Time Limits:
  • 1. Perishable goods: Within 48 hours from the delivery date
  • 2. Other goods : Within 7 days from the delivery date.

Payment

• What are the modes of payment?
  

  You can pay for your order on bigbasket.com using the following modes of payment:a. Credit and debit cards (VISA / Mastercard / Rupay)b. Sodexo passes (only for food items)c. Paytm food wallet will be accepted only for food items.

  Currently we are accepting only online payment.

• What is the meaning of cash on delivery?
  

  Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.